Support
Fenix Lighting: Your USA Source for Customer Service Assistance and Warranty Repairs
As the principle U.S. distributor for Fenix® brand lighting products, Fenix Lighting is committed to supporting its U.S. retailers and consumers to the highest level of satisfaction by promptly resolving product, service and warranty problems.
Fenix Lighting guarantees all Fenix products purchased from our online store, or retailers in our network, are made of first-class materials, and therefore provides a lifetime warranty and repairs service against any defect in material and workmanship.
Learn more about Fenix United States of America product purchases:
Our Promise
At Fenix Lighting, we promise to support you to deliver the highest level of satisfaction. That means taking responsibility for promptly solving product, service and/or warranty problems. If you are not satisfied with the service you have received at any time, then please contact us directly. Your satisfaction is our goal.
Fenix Lighting US Customer Service
Hours of Operation – Monday-Friday 8:00 am to 4:00 pm MST
Toll Free – 888-775-9996
Fax – 888-775-9991
Email – customerservice@fenixlighting.com
Fenix Lighting USA Headquarters
Littleton, CO USA
Fenix Lighting Repair Center
Fenix Lighting US
ATTN: Service Repair Center
161 Market Street
Monticello, AR 71655
Fenix Lifetime Limited Warranty
As the principle U.S. distributor for Fenix® brand lighting products, Fenix Lighting offers a lifetime warranty against any defects in material and workmanship for Fenix lights purchased from our website or a retailer within our network.
Please note that the Fenix brand has come to an agreement with a small amount of other retailers which allows them to service their own customers. If you purchased your light from one of those retailers, we will refer you to their service center for support. Examples of retailers we do not support warranty service for (not a complete list):
- Amazon and its affiliates
- Fenix-Store.com
- Overstock
- Fenixtactical.com
- Battery Junction
- Optics Planet
Rest assured that no matter who you purchase from, your Fenix product will have the same excellent warranty.
Merchandise Returns
Merchandise may not be returned without the prior approval of Fenix Lighting US. Please contact customer service with any inquiries you have on products that were shipped in error or are found to be defective in workmanship and quality. Fenix Lighting US is not responsible for any product shipped to the Service Center for repairs without a Return Authorization.
If a customer returns product to same retailer of purchase, then the retailer has the ability to satisfy their consumer directly or refer to our customer service department.
Repair Policy
If your Fenix product has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge.
Most damaged Fenix products not covered by the warranty can still be repaired. If repair costs and handling charges apply, you will be notified prior to any service. All warranty repairs or replacements are at the sole discretion of the Fenix Lighting US Authorized Repair Center and we reserve the right to refuse a request.