To return an item purchased at www.fenixlighting.com, you must first contact us at customerservice@fenixlighting.com or call 888-775-9996 Extension 1 to begin the return process and obtain a Return Authorization (RA) number.

Return Requirements

• You must have a valid Fenixlighting.com order number.
• Return must be initiated 30 days after receipt of purchase.
• You must return the items in their original package (package may be opened).
• You must include all accessories, user manuals and any free gifts that came in the same package.
• Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
• Please treat the items with care, and return them in as close-to-new as possible.
• Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund, or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the full amount for the item returned (as per the above) by crediting your payment card fifteen (15) calendar days after the date of the return’s approval.

Please note that Fenix Lighting LLC will only process returns and refunds for items bought at www.fenixlighting.com