Warranty & Repairs

Warranty & Repairs

WARRANTY AND CONSUMER SERVICES ASSISTANCE
HOURS OF OPERATION: 7:00 AM-4:00 PM MST
TOLL FREE: (888) 775-9996 EXT. 2
EMAIL: customerservice@fenixlighting.com

If you purchased your product outside of the United States, then please email us at international@fenixlighting.com


TROUBLE SHOOTING VIDEO FOR MOST FENIX FLASHLIGHTS

LIFETIME LIMITED WARRANTY
Open Air Brands LLC, dba Fenix Lighting US, guarantees all Fenix products purchased from retailers to be made of first-class materials and therefore provides a lifetime warranty against any defects in material and workmanship.

Excluded from warranty coverage is any damage to the exterior deemed reasonable wear and tear such as scratches and/or fading of color. In addition, the warranty does not apply to damage caused by abnormal or unreasonable use of any of the components. This includes use of unapproved batteries in Fenix products (see user manuals).

This warranty is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages.

REPAIRS
If your Fenix product has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge.

Most damaged Fenix products not covered by the warranty can still be repaired. If repair costs and handling charges apply, you will be notified prior to any service. All warranty repairs or replacements are at the sole discretion of the Fenix Lighting US Authorized Repair Center and we reserve the right to refuse a request.

Submit Your Information for Warranty and Repair Support

For U.S. customers only
  • (located on the head of your light)
  • (please list a brief description of the issue with your light)
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