Hi Michael - I see that you placed your order on Saturday June 24 and the item shipped on Monday June 26, which was our next business day after the weekend. The order was sent with the free shipping via USPS, and it appears that they have misplaced the package based on the tracking. It looks like you reached out to our customer service via email on Friday evening, July 7. Again, we are closed on weekends so we did not receive that email until yesterday and our employee in charge of looking into shipping issues was out of the office yesterday. She looked into the tracking today when she got in and emailed you stating that we would be looking into this and initiating a claim on the lost package and that we would be happy to send out a new one and asking if you would prefer a different carrier on the replacement shipment. She has not yet heard back from you on your preference.
Unfortunately with packages that are lost in transit through any of our carriers, we have no idea if a customer has not received the package unless they reach out to us. We would have been more than happy to initiate a claim with the carrier and get a new one sent out to you at any time after you reached out to let us know the package appeared to be lost. Delays or lost packages with a carrier are beyond our control, but we will always work with a customer to get the situation resolved as soon as we are aware of the problem.
