March 6, 2024
We have seen an increase of USPS packages not updating the location of the package as it goes through the shipping process, which normally takes 3 to 5 days to be delivered. If you have a been given a tracking number, then rest assured that it has been picked up by USPS, and understand that it is possible it is moving through their system without any scan updates.
If you still have questions, feel free to email us at customerservice@fenixlighting.com or call (720) 798-1852.