Notice of possible Counterfeit Fenix Merchandise!
A fair warning to our valued and loyal customers: beware of overseas dealers offering Fenix merchandise at significantly reduced prices. Like other growing brands with excellent product quality & service reputations, Fenix flashlight, headlamp, lantern, and bike lights have recently been targeted by unscrupulous copy-cat imposters—offering shabby replicas that are NOT Fenix made products. Beware of dealers shipping from outside the US offering too-good to believe prices. There is a strong possibility you are buying a sub-standard product, and not a Fenix.
The best way to shut down counterfeiters is to inform consumers. Trust only verified, authorized Fenix dealers based in the USA. If you are concerned about a possible fake dealer, contact us at firstname.lastname@example.org to confirm legitimacy.
Of late, we can’t readily identify the following dealers with a direct link to our brand and its partners. We highly recommend for the risk of our consumers that they be avoided and ignored for your Fenix sales consideration:
- SINO Electric
Fenix and its U.S. partners will not be supporting the warranty of products sold through these retailers. This list will be updated as needed.
Be very cautious of purchasing products through 3rd party suppliers on marketplace sites (Amazon, E-Bay, etc.) if you see prices that are listed well below the market or are shipping from overseas.
We are proud of our brand, and protective of our reputation for quality. We operate with integrity, and above all else, we value our customers. Please accept our apologies for any inconvenience, and know every available Fenix resource is at work to alleviate this situation as quickly as possible.
The Fenix Lighting Management Team
Last updated: 9/6/17